PRIVACY POLICY

When you register and use this site:

You will be asked to provide certain information such as your name, contact details and possibly credit card or other payment details. We will use this data to conduct our business as an online provider of goods. In addition we may gather other information about your use of the website.

We may use information that you provide or that is obtained by us:

(a) to register you with our website and to manage any account you hold with us

(b) to administer our website services;

(c) to give to companies and organisations whose products we may provide to you, e.g. couriers

(d) to fulfil our agreement with you and to process your order and obtain payment.

(e) to analyse and profile your shopping preferences e.g. (market, customer and product analysis) to enable us to review, develop and improve the products and services which we offer and to enable us to provide you and other customers with relevant information through our marketing programme.

(f) we may use your information to make decisions about you using computerised technology, for example automatically selecting products and/or services which we think will interest you from the information we have.

(g) we may keep you informed of such products and services which we consider may be of interest to you by any of the following methods:

Email

Telephone

Post

Data Collection

United Racking does not knowingly collect data from any unsupervised person under the age of 18. If you are under the age of 18, you must not use the Brayco website or submit any personal data to us unless you have the consent of, and are supervised by, a parent or guardian.

Strict Confidence

We will treat all of your information in strict confidence and we will endeavour to take all reasonable steps to protect your personal information. However, we cannot guarantee the security of any data you disclose online. You accept the inherent security risks of providing information and dealing online over the Internet and will not hold us responsible for any breach of security unless this is due to our negligence or wilful default.

Information Disclosure

United Racking will not disclose information about you unless the disclosure is required or authorised by law, you have consented to our disclosing the information about you, or for another purpose (related to the primary purpose of collecting that information) that you would reasonably expect.

Personal Information

We may also use your personal information to provide you with information about other services offered by us. However, the only information that you must provide is your name and payment details (where applicable). If you would prefer not to receive promotional or other material from us, please send us an email and we will respect your request.

Your Rights:

If you are concerned that any of the information we hold on you is incorrect, incomplete or out of date, please contact us.
If you want to be removed from our database and or mailing list, please send an email to sales@unitedracking.com.au
In addition, each electronic mailing we send you will contain details of how you can un-subscribe.

Changes To Policy:

We may amend and update this policy from time to time. Any changes in the future will be posted on this page.

RETURNS & EXCHANGES

At United Racking we understand that after purchasing, a product may not fit or isn’t right for the job/project and you may require an exchange or refund/ If this is the case please adhere to the following requirements:

1/ The item is returned within 7 days from the date of purchase
2/ You provide us with a copy of your original Tax Invoice as proof of purchase
3/ The item is returned in its original packaging, has not been used or is not marked in anyway and is its original condition.
4/ We reserve the right to charge a 15% restocking fee on any items returned

If your order is custom, or is a non-stock item that has been ordered in for you specifically, we are unable to provide you with an exchange or refund. Our staff will ensure that the best help is given to you if this is the case.

PAYMENT & CREDIT TERMS POLICY

Online:

When shopping online we accept Master-card and Visa payment through our secure “Stripe” payment gateway. Your payment will be processed immediately and the payment will be applied to your order.

In-Store:

Making payments in store is easy, we accept Visa Card, Mastercard, Cash and Cheques. With the exception of cheques your payment will be instantly applied to you order. If paying by cheque, we will need to wait till the funds have cleared before any orders will be dispatched or will be available for collection. This usually takes 3 or 4 days.

Over The Phone:

We accept Master-card and Visa Card payments over the phone, you will need to supply the card security number (CCV) before the payment can be processed. Please note, as a security measure you may be asked to supply identification when collection your order, or before the goods can be delivered.

Postal Service:

Money Order & Cheque payments are accepted through the post, but please allow time for the funds to clear in our bank before your order can be collected or dispatched. We will let you know as soon as the cheque has cleared.

PRICING POLICY

GST:

All our advertised prices are GST inclusive, we don’t make it sound cheap then add the GST on later, we let you know the all inclusive price from the start. On larger projects we may provide a business quote as GST exclusive to show the cost break down, but we will always clearly note that the price is “exclusive” of GST.

Reccomended Retail Price (RRP):

The RRP is the price we advertise and sell an item for, when ordering large quantities we may be able to offer a discount from the RRP, or from time to time we may offer a sale price that will be lower than the RRP.

Online Prices:

Please note that our online prices are subject to change at anytime. We do not guarantee our online prices are 100% accurate. We will advise you if there are any pricing differences when you are ordering. If you order something online and the price has gone up or down, and the online price does not reflect the true product price, you will be offered a full refund or we can discuss the new pricing with you.

DELIVERY POLICY

Delivery of your goods will be at the front entrance of your home or commercial property/warehouse.


If the goods require two person(s) or more to lift, you will need to arrange people to help prior to delivery or we can arrange them for you at an extra charge.


If goods are delivered on a pallet it is your responsibility to arrange a forklift to unload. If you don’t have access or can’t get access to a forklift, please let our staff know so that we can assist you. Please note; we may be able to organise a tail lift truck, this will incur an additional cost and is dependent on your location. Our friendly sales team can discuss your options with you should you require this.


The cost of all deliveries is based on the overall size, weight and location. Standard rates apply for all metropolitan
deliveries. If your order is over a certain size or you live in a remote area please contact your local branch so that we can find the best and cheapest option for you.


It is a requirement of the courier company that your signature is provided to them on arrival as proof of delivery.
If for some reason you can not be there to sign for your order we will need prior notice and instruction for the delivery when placing the order. Please note that “United Racking” does not accept any responsibility for orders that
are left unattended or signed for.

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UNITED RACKING