At United Racking we understand that after purchasing, a product may not fit or isn’t right for the job/project and you may require an exchange or refund/ If this is the case please adhere to the following requirements:
1/ The item is returned within 7 days from the date of purchase
2/ You provide us with a copy of your original Tax Invoice as proof of purchase
3/ The item is returned in its original packaging, has not been used or is not marked in anyway and is its original condition.
4/ We reserve the right to charge a 15% restocking fee on any items returned
If your order is custom, or is a non-stock item that has been ordered in for you specifically, we are unable to provide you with an exchange or refund. Our staff will ensure that the best help is given to you if this is the case.